Refund Policy may, but are under no obligation to, honor requests for refunds for the following reasons:

Due to the nature of the products sold on and the health risks involved for products to be returned, Colostrum Australia reserves the right to have a non-refundable policy for the purchase of products.

All products sold on are of the highest standard, and sent directly from the manufacturing company or Colostrum Australia.

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check prior to purchase ( in the form of video overviews, product images,  screen shots) of each type of the product offered before making a purchase.

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