These Terms govern your access to, usage of all content, Product and Services available at https://www.colostrum-australia.com.au website (the “Service”) operated by Colostrum Australia (“us”, “we”, or “our”).
Your access to our services are subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules and policies published and that may be published from time to time by us.
Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to any part of the terms of the Agreement, then you may not access or use our Services.
Purchasing New Image Products
Please read these conditions on purchasing New Image products from Colostrum Australia. Purchasing any New Image product from Colostrum Australia, confirms you are agreeing to only buy for personal use and to not resell within Australia or overseas. To NOT ship to other countries without authority to do so. Shipping to Vietnam for anything other than personal use is completely forbidden by New Image International & Vietnamese Government.
New Image products are restricted to be sold by distributors approved by New Image only, and NOT sold at retail outlets.
The Agreement does not transfer from Us to you any of Ours or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Colostrum Australia and its licensors.
In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party (“Third Party Services”).
If you use any Third Party Services, you understand that:
- Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third-Party websites or Services.
- You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such web sites or services.
Where use of any part of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account.
You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.
You are responsible for maintaining the security of your account that you use to access the Service. You shall not share or misuse your access credentials. You must notify us immediately of any unauthorized uses of your account or upon becoming aware of any other breach of security.
We may terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately.
If you wish to terminate the Agreement or your Colostrum Australia account, you may simply discontinue using our Services.
All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Our Services are provided “AS IS.” and “AS AVAILABLE” basis. Colostrum Australia and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Colostrum Australia, nor its suppliers and licensors, makes any warranty that our Services will be error-free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.
Jurisdiction and Applicable Law
Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of Australia.
The proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in Australia.
Colostrum Australia reserves the right, at our sole discretion, to modify or replace these Terms at any time.
If we make changes that are material, we will let you know by posting on our website, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect.
If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective.
Your continued use of our Services will be subject to the new terms.
Welcome to https://www.colostrum-australia.com.au (the "Site"). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by Colostrum Australia (collectively, "Services") ("Authorized Customers").
"Personally Identifiable Information"
refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.
What organizations are collecting the information?
In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.
With whom may the information may be shared?
Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to "opt out" of receiving information or being contacted by us or by any agency acting on our behalf.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by Colostrum Australia is securely stored and is not accessible to third parties or employees of Colostrum Australia except for use as indicated above.
What choices are available to Visitors regarding collection, use and distribution of the information?
Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
Are Cookies Used on the Site?
Cookies used by our service providers
How does Colostrum Australia use login information?
Colostrum Australia uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user's movement and use, and gather broad demographic information.
What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?
How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.
How can Visitors correct any inaccuracies in Personally Identifiable Information?
Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at firstname.lastname@example.org
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site's database by contacting. However, because of backups and records of deletions, it may be impossible to delete a Visitor's entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
These are summarized rights that you have under data protection law
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to complain to a supervisory authority
- The right to withdraw consent
https://www.colostrum-australia.com.au contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
Return and Refund Policy
The following returns policy applies to all items sold on Colostrum Australia.
If you are not fully satisfied with your unopened purchase, return it. It’s easy! You may return it with your original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price, less fees if PayPal is used as a payment method.
An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was in a physically damaged condition at the time of delivery
- Has one or more parts of accessories missing
- Does not match with what was ordered
Items must be returned in the original manufacturer's packaging. Product purchased must be unopened.
Facebook FB Policy
By using our Application and/or Page you agree that you are granting us the right to use, copy, display, distribute, deliver, render, and publicy perform any content that you provide to us. The use of our Application and/or Page is also prohibited in certain countries, specifically ones that have blocked the use of Facebook or where your use or our content would be prohibited.
Type of Information We Automatically Collect from Users:
The information we collect depends on the information you allow others to view on your Facebook profile. However we will collect at least the following information about you:
- Current City
- Your profile picture
- IP Address
- Browser Type
- Interactions with our App or Facebook Page
Type of Information We Might Collect if you have Authorized us to collect is:
As we said before, we may collect more information depending on whether you have allowed us to collect it based on your user settings. This includes:
- Friends List
- Information about how you interact with yoru friends
- Profile information
- Posts you have "liked"
- Contact information
- Status Updates
- Calendar of Events
- Whether or not you are online
- "check ins" and friends that have checked you in
- posts or pictures you are tagged in
How we use your information :
Who do we share your information with?
Application Partners and Third Party Service Providers: We may share your information with third parties we have partnered with specifically for our Application and/or Fan Page. In addition, we may hire outside companies or third parties to help us manage, create, or maintain our Application and/or Fan Page. These parties are contractually obligated to keep your information confidential, and they will only have access to information that is needed to perform their job.
Other Users: If you have given us permission, and if one of the functions of our Application and/or Fan Page is to allow you to interact with others, you are going to be giving us the ability to share certain information with other users. However, we only share this information if you have allowed us to and if it is allowed by Facebook. We may also analyze how you interact with other users and then aggregate this information, in an anonymized form, to allow us to see how you use our Application and/or Page.
Legal Uses: We may disclose your information if required by a subpoena, through any legal process, to comply with any law or regulation, or by request of any law enforcement agency. We may also disclose your information if we reasonably believe it is necessary to prevent harm or injury or loss, in any way, to us or any third party.
Business Acquisition or Merger: If we are acquired or sell our business we may transfer your information. You may contact us in the event this happens if you have any concerns with the transfer of your data.
Controlling your Data
You may request that we delete any data about you at ay time. Unless you do so, however, we may retain your data until you ask us to delete it, even if we discontinue the Application and/or Page. You may also stop us from collecting information about you if you uninstall our App or remove yourself from our Page or if your account is deleted. We may provide you with the ability to review, correct, or delete your information.
Other Disclosures and Assurances
We DO NOT sell/transfer/give information about your use of Facebook to third parties unless authorized in this Agreement.
We use reasonable safeguards and protections to protect your data. We may have servers located in different jurisdictions so you are consenting to the transfer of this information from your residence to our servers.
We do not allow users under 13 to use our Application or Fan Page and will delete anyone we suspect is under age.
Effective date - December 14th 2021
Important COVID-19 information
We are open to online orders. However, due to some restrictions across Australia, our warehouse has on occasion had a shortage of stock. As a result, please expect up to 3 days delay in the processing of orders. We apologise in advance for the delay and appreciate your patience. Please stay safe and do all that you can to keep our communities safe.
Estimated dispatch within 24-48 hours. Estimated delivery 2-8 days.
WE USE AUSTRALIA POST FOR OUR DELIVERIES
See table below for shipping times.
***PLEASE NOTE THERE MAY BE DELAYS DUE TO COVID****
Local Pick Up - Local residents only
PLEASE NOTE THAT DUE TO COVID-19 WE HAVE TEMPORARILY LIMITED CUSTOMER WALKS-IN TO OUR WAREHOUSE
Orders can also be collected from our warehouse in Crystal Creek NSW. Collection time is between 9:30am to 4pm Monday to Friday. Orders are usually ready for collection within 3-4 business days. You will receive an email notification once your order is ready for collection. If you do not collect your order within 10 business days, your order will be cancelled and cancellation fees will apply. To arrange a local pick up, please contact us before placing your order.
For Australian orders there is a flat rate of $11.95
Standard Delivery - Express Delivery can incur an extra fee
Please note that if your order is being returned to us because you have provided an incorrect address, the shipping for re-sending the item will not be free. You will be charged the standard shipping rate and an additional return fee.
For Australian orders
Shipping rates will be displayed once you have filled out your address
Showing on your cart page before you checkout.
Shipping flat rate $11.95 for all orders
Express Delivery is available and is also based on location and weight.
For International orders:
Shipping rates start from $20 for most items under 500 grams.
You will be able to estimate the shipping costs on your cart page before you checkout.
Please contact us for delivery times. We will use Australia Post International Shipping method.
We ship with Australia Post. See table below for shipping times (excluding order processing times).
PLEASE ADD Processing time to estimated delivery times below
NSW - Most areas 3 - 5 days
VIC - Most Areas 3 - 5 days
QLD - Most Areas 3 - 5 days Regional 5 - 6 days
SA - Most Areas 3 - 5 days Regional 5 - 6 days
WA - Most Areas 7 - 8 days Regional 7 - 10 days
TAS - Most Areas 7 - 8 days Regional 8 - 10 days
NT - Most Areas 5 - 6 days Regional 6 - 10 days
NZ - Most Areas 5 - 10 days (depending on current Covid Lockdowns)
International - Most Countries - 8 - 21 days
Please remember days for delivery are only current estimates and can change from day to day
Due to Covid delays etc
We will endeavour to expedite your parcel to the best of our abilities.